A highly personalized relationship with the customers ensured by:
- 'Door-to-door' deliveries performed by the company's distribution agents;
- Direct contacts performed by the company's sales agents or via telephone sales operators;

A flexible and efficient distribution service
- Constant supply and availability of the products;
- A delivery system witch allows any client to be served in at least 24 hours;
- High quality in distribution services, according to the rules of good distribution practice;

A high accessibility of the distribution service through:
- Celling cell and e-trade;
- National coverage and a high territorial capillarity;
- Emergency and special deliveries;
- High frequency of contacts and visits performed by the company's sales team;

Quality Management
- RELAD implemented and maintains a quality management system according to ISO 9001:2000 standard, certified by TUV Rheinland Euroqua Kft.
- The whole activity follows procedures having as main goals/objectives the customer satisfaction and the permanent improvement of all processes and activities deployed by RELAD.